Bronze

Bronze level support consists of a selection of "self help" services:

• A resource web page for each product which contains:
  • Documentation for both hardware and software as appropriate.
  • Downloadable firmware, drivers and software updates.
  • Links to any appropriate further documentation.
• Access to forums.
• Access to mailing lists.
• Bronze level support incidents are handled in a similar manner to a silver or gold incidents but there is no level of service guarantee.

A customer who requires a response in a timely manner or with more service level guarantees should consider purchasing Silver or Gold level support.